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Help and Support from Advance Learning

If you need assistance, we're here to help. Choose from the options available to find the information you need or complete a support request form if you can't find the answer here.

Ongoing updates and enhancements keep your products and systems up-to-date and running smoothly. Technical information and expert advice help you resolve problems quickly and effectively so that your education technology and applications are always available.

Quick help guides

Online Group Managers - Get your groups started here
Online Learner Guide - Got an access key? How to get started here
Guide to pop-up blockers
Troubleshooter
How to clear your Internet Cache

Request Support

Online Classrooms Support
Single-User CD's Support
Network Installation Support
General Support

* Advance Learning's ECDL/ICDL-mapped courseware is mapped to both the 4.0 and 4.5 (UK) syllabi
† Advance Learning's e-Citizen-mapped courseware is mapped to syllabus version 1.0